pathetic piss kitten (@kitten)

pathetic piss kitten @kitten@elizabeth.cat

10mo

so, rail question:

the other day we did the Barcelona - Valence - Mulhouse interrail trip in which the first train was super delayed so we didn't make the connection and were put on a later train.

I made a claim to get our compensation for the first leg of the trip, since it was more than 2h delayed, SNCF is giving us back the 50% of the cost, that is good.

now, have I the right to get anything for the second leg? we were put on a train later so we were able to reach our destination. but afaik, I paid for a seat reservation, and since it was a different, complete train, I didn't get a seat, and thus wasn't provided the actual service I paid for, at all. I only got the transport to my destination, but that could be argued as paid by the interrail ticket

pathetic piss kitten @kitten@elizabeth.cat

10mo

I don't think it'd work like that though. like, my reasoning is, an interrail ticket is a valid traveling ticket by itself. but in practice that's not true in France (mostly).

acute cat :3 @that@is.acute.cat

10mo

@kitten You might have been able to refund/exchange the seat reservation for Valence -> Mulhouse (up to 30 minutes after scheduled departure) since SNCF reservations are usually very easily exchangable or refundable. But i don't think in your case, you can get delay compensation because of missing a train due to an earlier delay. Each seat reservation counts as its own Contract of Carriage: www.interrail.eu/en/support/delay-compensation

pathetic piss kitten @kitten@elizabeth.cat

10mo

@that oh, yeah, I could have done that and even considered it at the moment, but I think it was a good idea I didn't. like, I did get asked for it while speaking to the staff about getting on the next train, beyond that 30min mark, and I feel I'd have risked getting an "oh it says here you cancelled it, so now we don't owe you actually getting you to Mulhouse anymore, even if on a delayed train" answer

acute cat :3 @that@is.acute.cat

10mo

@kitten Mhm, i think the idea is you go up to the Billetterie to try and explain your situation in your best French and with a bit of luck they'll print you a new reservation themselves. You keep the original printout for proof and submit the claim to your contracted company later. But in practice i've not had a lot of success with anything complicated. E.g. changing a cross-country IC+IC trip into a TGV+TGV trip because the first train was so delayed i couldn't make the transfer to the only IC that ran that day.

pathetic piss kitten @kitten@elizabeth.cat

10mo

@that oh yeah that's also a thing I had happen. on the first train switch after the delayed train, they told me to just go to the next train's interventor, without needing to go to the station to get a new "delayed ticket" printed, and they didn't mind at all. but on the second connection, we did that too (after asking the interventor of the train we were in), and they weren't very happy about it, they told us we should have gone to the station first

pietrek @pietrek@girlc.at

10mo

@kitten well, interrail does give refunds of 12 euro for a delay between 1 and 2 hours and 24 euro for 2 hours or more
but in that case i have no idea how you managed to get a refund directly from the operator..

pathetic piss kitten @kitten@elizabeth.cat

10mo

@pietrek oh, the refund from the operator was for the cost of the seat reservation. I will additionally file a claim for those 12€ to interrail, I haven't done that yet, but it'd be independent

pietrek @pietrek@girlc.at

10mo

@kitten i think that's the most you can get out of it afaik